❓FAQ

Why can't I connect my wallet to Krystal?

• Check for Conflicting Wallet Extensions: If you're having trouble with the Connecting state, check if your browser has multiple wallet extensions that might conflict, such as Rabby and MetaMask. Try temporarily disabling any conflicting extensions and then reconnect to Krystal.

• Use WalletConnect on Mobile Browsers: If you’re accessing Krystal from a mobile browser (e.g., Safari, Chrome), consider using WalletConnect for a more stable connection.

• Verify Device Time Settings (If you are using Krystal API): Ensure that your device’s time settings are accurate. The time on your device should not be more than 10 seconds ahead or 5 minutes behind the actual time. Incorrect time settings may prevent your wallet from connecting properly

Why can't I sign the wallet authentication message from Krystal?

• Check for Conflicting Wallet Extensions: Ensure your browser does not have multiple wallet extensions that might conflict with each other, such as Rabby and MetaMask. Temporarily disable any extensions that could be causing interference, and then attempt to sign in again.

• Use WalletConnect on Mobile Browsers: If you’re accessing Krystal from a mobile browser (e.g., Safari, Chrome), consider using WalletConnect for a more stable connection.

• Sign the Message: If you are using WalletConnect, after pressing the "Sign" button in the Krystal app, check your connected wallet and sign the message sent to it.

• Verify Device Time Settings (If you are using Krystal API): Ensure that your device’s time settings are accurate. The time on your device should not be more than 10 seconds ahead or 5 minutes behind the actual time. Incorrect time settings may prevent your wallet from connecting properly